FAQ – Telldus hub and products

TellStick Flow is a bridge between our existing cloud service Telldus Live and light sources from our assortment range online.

TellStick Flow is for you who want to expand your connected home by integrating affordable lamps in your Telldus system. Best of all, you can control both lights and other devices from one app!

No, you do not need to have any of the existing TellSticks to use with the new TellStick Flow. However, if you already owned one or more of our current TellSticks, the TellStick Flow will work seamlessly with them.

You only need the Telldus Flow app to install and activate the TellStick Flow.

You do not need the Smartline Flow app. The Telldus Flow app is the only app you will need to use with both the Smartline Flow lights, plugs and sensors, as well as the TellStick Flow. If you already have a TellStick Net v2 / ZNet lite v1 or v2, your other 433MHz and Z-Wave devices will also be available on the Telldus Flow app.

Whether you are a Telldus user or not, you can use the hub to control your lights using voice control or via your phone. However, you need to be a Telldus user if you want to be able to integrate the lamps with other smart devices in the home.

1. Download the Telldus Flow app.
2. Launched the Telldus Flow app.
3. Power up the TellStick Flow. You shall shortly see red lights flashing on the TellStick Flow, indicating it is ready to be added.
4. Log-in to your existing account if you’re already using Telldus, or register a new one if not.
5. You can optionally add Smartline Flow lights, plugs or sensors by clicking on “+” and then “add light” or “add plug”.
6. Click on “+” and then “add TellStick Flow”.
7. A camera window opens automatically.
8. Aim the camera at the QR code printed on the back of the TellStick Flow.
9. You will be asked to choose a Wi-Fi network and enter the Wi-Fi password. If you have accidentally entered the wrong information and click next, follow the procedure to Reset the TellStick Flow and start from step 6 again.

To totally reset the TellStick Flow, following the below steps:

1. Disconnect power to the TellStick Flow.
2. Press and hold the button at the back, do not release it.
3. Keep holding the button down, reconnect power to the TellStick Flow.
4. When you see red light starts blinking on the TellStick Flow (which would take about 10s), release the button.
5. Your TellStick Flow is reset and now ready to be added again from the Telldus Flow app.
6. Try step 1 to 4 again if you don’t see red lights blinking after 10s when step 3 is done.

On each product page you can find the product’s technical specifications and manuals. In our starter packs you will find manuals and technical specifications for each product included in the package. You will find this under the tabs called Technical Specification and Manuals.

Z-Wave and 433MHz.

This can depend on several reasons, depending on which TellStick you are using.You can get more information here! If you did not receive help via the link, please contact our customer service in one of the following ways: support.telldus.com or via email support@telldus.se.

Start by checking what the light on your TellStick indicates by clicking here.

Proceed to the following steps: Restart your router. If this doesn’t work, try to restart your TellStick. If this doesn’t help, you should also try changing the network cable and changing the network port that the TellStick cable is in. If this doesn’t help, you should try connecting your TellStick to another router, such as a friend or neighbor, to rule out the problem. If the result is the same, you are more than welcome to contact us at support@telldus.se.

Yes, you can! The great thing about Telldus is that you can control your devices from exactly where in the world you want. So, if you are on your way to work and find that you forgot to turn off the lights, you can do so from your phone.

Log in to your account via live.telldus.com and click on “manage locations”. Select the TellStick you want to transfer. Click “change Settings” and then “Administration” and enter the new owner’s account (Telldus Live account must be created and verified). Finally, click on “upload”. Verification must then be done at the email address you provided in order to be transferred to the TellStick.

No worries, it will be updated automatically.

1. Log in to your account.
2. Click on “trigger events” in the menu.
3. Click on “+ create new event”.
4. Choose a name for the event and click on “create”.
5. Your event is now created in the list.
6. Drag the engine heater icon to triggers.
7. Select departure time.
8. Choose which thermometer you want to read the outdoor temperature (if you have several).
9. Below actions in the same event, pull up the unit to which your engine heater is connected.

(All the steps need to be done in the desktop)

It depends on the product. The easiest way is to follow the manual for each specific device. You always get the manual in the package, but you can also find it on the web and the product page, under the tab “manuals”.

For Z-Wave products, the limit is up to 232 devices. The 433MHz has no limit. Also note that you can have a maximum of 8 thermometers (made by Telldus) per TellStick. If you want more, you can buy thermometers from other brands that can be connected. If you have many different Z-Wave devices, the maximum number for how many 433MHz products you can have decreases.

Yes, you need a TellStick to be able to use all Telldus devices and functions, except the lamps from Smartline Flow which are completely independent and controlled via Bluetooth.

It depends on the product. The easiest way to do this is to follow the specific manual that comes with the package. If you do not find the manual, you can easily find it on our website under the tab “Manual” on the product page.

In the following links you will find two guides that show you how to generally add them with a manual for each device: 433MHz or Z-Wave.

It’s super easy. Follow the steps by using this guide!

Connect your TellStick with the included cables. Create an account at live.telldus.com. Once you have done this, you only need to activate your TellStick. You do this easily by following the guide which you will find here!

You can improve the range of your TellStick ZNet Light V1 / V2 by having several Z-Wave products, which together create a mesh network between the devices. All non-battery-powered Z-Wave devices can repeat the signal. The more you have the better range and reliability you get. It is also possible to buy an extender. For the 433MHz products, it is unfortunately not possible to extend the signal. If this creates a problem for you, we recommend that you use Z-Wave products with the associated TellStick.

The easiest way to do this is to follow the specific manual that comes in the package, or under the tab “manuals” on the product in our web shop. It usually differs slightly depending on the product, but in general it works as follows: Select the device you want to exclude in the app and then go to settings where you can choose to exclude the product.

Then click 3 times on the device to exclude it.

1. Go to: https://www.amazon.com/Telldus-Technologies/dp/B075Z5DJGV
2. Click on “sign in”.
3. Log in to your Amazon account.
4. Click on “enable”.
5. Log in to your Telldus account.
6. Read the terms and conditions and then accept.
7. Close the tab. Click on “discover devices” to share your Telldus devices with Amazon Alexa.
8. You will now see a list of your devices connected to your Telldus account. Here you can also choose to remove devices you do not want to control with Amazon Alexa.
9. Download the Amazon Alexa app to your smartphone and log in.
10. All devices are now visible under “devices”.
11. You can now talk to your Amazon Alexa speaker and give voice commands to control your devices.

It depends on the product. The easiest way is to follow the manual for each specific device. You always get the manual in the package, but you can also find it on the web and the product page, under the tab “manuals”.

It depends on the product. The easiest way to do this is to follow the specific manual that comes with the package. If you do not find the manual, you can easily find it on our website under the tab “Manual” on the product page.

In the following links you will find two guides that show you how to generally add them with a manual for each device: 433MHz or Z-Wave.

Being a premium user at Telldus gives you several benefits, such as testing new products to be launched, generous discount codes and exclusive offers. You can read more about the benefits you get as a premium customer by clicking here!

Telldus Live is our app and cloud service where you control and make all settings for your devices.

Start by checking your device history. Is your time zone set correctly? If not, you need to set this manually. This is because your automatic time zone is based on your ISP settings. If the settings are correct, you may also need to check that your position is correct. This is because it determines the times of the sun’s rising and setting in schedules and events. Read our guide on how to make the settings here!

Yes, you can! At live.telldus.com you can do this via “manage locations” where you can add more than one TellStick to the same account. If you are using your phone, you will find this under your user profile and “manage gateways”. If you are a premium user, there is also an option to manage multiple accounts via the app.

First, check the email so it hasn’t ended up in the spam inbox. If that’s not the case, and if you are sure that you have entered the correct email address, you can contact our support via support.telldus.com or email support@telldus.se.

Follow the steps by clicking on this link.

Do you want to be able to control several of your devices with one click? Then you can create a group instead. Currently you have to do this on live.telldus.com below “check devices”. See our guide on how to proceed here!

1. Go to your devices in the Telldus app. Note that the feature only works for you as a premium user with iOS.
2. Click on the specific device that you want to add as a Siri shortcut.
3. Go to “settings”.
4. Click on “manage Siri setting”.
5. Select when you want the device to go on, for example.
6. Click on “add shortcut to Siri”.
7. Name the shortcut and click on “Add to Siri”.
8. Repeat step 5–7 and select when you want the device to go off, for example.
9. Open the “Shortcuts” app on your iOS device.
10. Click on the symbol with the three dots on the shortcut you just created.
11. Optional: Disable “Show while driving”.
12. Optional: Click on the symbol with the three dots to;
    a) Rename the shortcut.
    b) Enable display on an Apple Watch.
    c) Add the shortcut to your home screen.
13. Done!

Now you can use the shortcut by tapping the icon via the home screen or via the Siri voice command from your iPhone, iPad or Apple Watch.

1. iOS: go to the menu and click on “more”. Android: tap the menu at the top left.
2. Click on “manage geofence”.
3. Activate the function by clicking the slider at the top right.
4. Click on the “+” icon at the bottom left to add a new geofence.
5. Navigate with two fingers and mark the area you want for your geofence. Choose a name.
6. Choose the action you wish for to happen when you enter the selected area.
7. Choose the action you wish for to happen when you leave the selected area.
8. Choose whether your geofence should be activated or only at specific times.
9. Now you’re all set!

1. Click on “manage geofence”.
2. Zoom in on the map where the existing geofence is located. A pin is now visible on the screen.
3. Now your geofence is highlighted, the pin is in the exact place and a circle shows your default area.
4. Click on the pin and then click on the pen to edit.
5. Now you can rename and adjust your settings. You can also move the area of ​​your geofence with the pin and choose whether to resize the area. In the same step, you can confirm your new settings or delete your geofence completely

1. iOS: Click on “More” in the menu, then click on “Manage gateways” and choose the gateway you want to move.
2. Android: Open the menu, click on the gateway you want to move.
3. Click on “Administration” in the menu.
4. Enter the e-mail address of the account to which you want to move the current gateway, then click on “Transfer”.
5. An email is now sent to the user. Gateways, devices, and schedules will be moved to the specified account.

1. Click on “sensors”.
2. To see current energy consumption: click on the icon to the right of the name of your power plug.
3. To see historical energy consumption: click on the name of your energy plug. Then click on “history” and select the dates for the period you want to read.

1. Press the “more” icon at the bottom right of the menu.
2. Click on “change or add account”.
3. Click on “add account”.
4. Choose whether to add an existing account or create a new one.
5. Add existing account: log in with email address and password.
6. To return to your previous account, repeat steps 1-2.

Click on the following links for the operating system or phone you have: Android, iPhone and Huawei.

Make sure your TellStick is set up correctly with the manually set time zone and geographical location. You can follow this guide.

Log in to your Telldus account via the Telldus app or live.telldus.com. Select “schedule / scheduling”. Then select which device you want to schedule and whether the device should be turned off or on. Choose whether it should take place after the sun rises or sets. You can choose if you want it to take place with a time delay, otherwise you can choose which days it should occur. Review your scheduling to match and click “approve”. Do not forget to set both for sunrise and sunset. Use this guide to see how it’s done.

Log in to your Telldus account via the Telldus app or live.telldus.com. Select “schedule / scheduling”. Then select which device you want to schedule and whether to turn the device off or on. Choose a time or whether it should take place after sunrise and sunset. Then select which days this should occur if you want different settings for different days. Review your scheduling to match and click “approve”. You can also follow this guide.

Click on this link and enter your e-mail address. Then press “reset password”. Within a couple of minutes, you will receive an email where you will click on the link and choose a new password. Check your spam if you do not find the email in your inbox.

If you want to change your password, you can do so when you are logged in to live.telldus.com or via our app by clicking on “more”, “user profile” and then “change password”.

1. Download the Telldus Flow app.
2. Launched the Telldus Flow app.
3. Power up the TellStick Flow. You shall shortly see red lights flashing on the TellStick Flow, indicating it is ready to be added.
4. Log-in to your existing account if you’re already using Telldus, or register a new one if not.
5. You can optionally add Smartline Flow lights, plugs or sensors by clicking on “+” and then “add light” or “add plug”.
6. Click on “+” and then “add TellStick Flow”.
7. A camera window opens automatically.
8. Aim the camera at the QR code printed on the back of the TellStick Flow.
9. You will be asked to choose a Wi-Fi network and enter the Wi-Fi password. If you have accidentally entered the wrong information and click next, follow the procedure to Reset the TellStick Flow and start from step 6 again.