First of all, we apologize for the inconvenience! Please contact webshop@telldus.se and we will help you.
How do I return a product?
The package includes a leaflet with instructions on how to return an item. Make sure you return your product in the same condition you received it. If possible, use the same packaging in which you received your order. If you have paid with Klarna, you register the return via them in order not to receive a payment reminder.
Return to:
Proove AB
Kabelvägen 7
31150 Falkenberg
Label your package with “Att: Retur Telldus”.
The refund is expected to reach you 3-5 days after we have approved / registered your return.
How long do I have to return a product?
You can return a product within 14 days from the day you receive it.
What’s the delivery time?
Sweden: Within 2-4 business days
Finland: Within 5-7 business days
Germany: Within 5-7 business days
How do you deliver the products?
We deliver your products with DHL to your nearest DHL delivery. The order is sent from our warehouse on weekdays, Monday-Thursday.
How do I complain a product?
If you receive a defective item, you can always contact our customer service at support@telldus.se. Complaints made within 2 months of you discovering, are always considered to have been submitted on time. You have a three-year right to make a complaint about items purchased on our website.
I forgot to pick up my package, what should I do?
If your package has been returned to us, we will credit the order and you may place a new one. If you have any questions, you are more than welcome to contact us at webshop@telldus.se
What does it cost to return a product?
- Shipping cost within Sweden: Free shipping on orders from SEK 899. Orders under SEK 899 will be charged SEK 59.
- Shipping cost to Finland and Germany: 8.90 €
Which countries do you deliver to?
We deliver to Sweden, Finland and Germany.