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How do I setup my Tellstick Flow?

  1. Download the Telldus Flow app.
  2. Launched the Telldus Flow app.
  3. Power up the TellStick Flow. You shall shortly see red lights flashing on the TellStick Flow, indicating it is ready to be added.
  4. Log-in to your existing account if you’re already using Telldus, or register a new one if not.
  5. You can optionally add Smartline Flow lights, plugs or sensors by clicking on “+” and then “add light” or “add plug”.
  6. Click on “+” and then “add TellStick Flow”.
  7. A camera window opens automatically.
  8. Aim the camera at the QR code printed on the back of the TellStick Flow.
  9. You will be asked to choose a Wi-Fi network and enter the Wi-Fi password. If you have accidentally entered the wrong information and click next, follow the procedure to Reset the TellStick Flow and start from step 6 again.

How do I reset or change my password?

Click on this link and enter your e-mail address. Then press “reset password”. Within a couple of minutes, you will receive an email where you will click on the link and choose a new password. Check your spam if you do not find the email in your inbox.

If you want to change your password, you can do so when you are logged in to live.telldus.com or via our app by clicking on “more”, “user profile” and then “change password”.

How do I schedule devices?

Log in to your Telldus account via the Telldus app or live.telldus.com. Select “schedule / scheduling”. Then select which device you want to schedule and whether to turn the device off or on. Choose a time or whether it should take place after sunrise and sunset. Then select which days this should occur if you want different settings for different days. Review your scheduling to match and click “approve”. You can also follow this guide.

How do I control a device using the sunrise and sunset?

Make sure your TellStick is set up correctly with the manually set time zone and geographical location. You can follow this guide.

Log in to your Telldus account via the Telldus app or live.telldus.com. Select “schedule / scheduling”. Then select which device you want to schedule and whether the device should be turned off or on. Choose whether it should take place after the sun rises or sets. You can choose if you want it to take place with a time delay, otherwise you can choose which days it should occur. Review your scheduling to match and click “approve”. Do not forget to set both for sunrise and sunset. Use this guide to see how it’s done.

How can I share and switch accounts?

  1. Press the “more” icon at the bottom right of the menu.
  2. Click on “change or add account”.
  3. Click on “add account”.
  4. Choose whether to add an existing account or create a new one.
  5. Add existing account: log in with email address and password.
  6. To return to your previous account, repeat steps 1-2.

How do I read the energy consumption for my devices?

  1. Click on “sensors”.
  2. To see current energy consumption: click on the icon to the right of the name of your power plug.
  3. To see historical energy consumption: click on the name of your energy plug. Then click on “history” and select the dates for the period you want to read.

How do I transfer my gateway to a new user?

  1. iOS: Click on “More” in the menu, then click on “Manage gateways” and choose the gateway you want to move.
  2. Android: Open the menu, click on the gateway you want to move.
  3. Click on “Administration” in the menu.
  4. Enter the e-mail address of the account to which you want to move the current gateway, then click on “Transfer”.
  5. An email is now sent to the user. Gateways, devices, and schedules will be moved to the specified account.

How do I edit an existing geofence?

  1. Click on “manage geofence”.
  2. Zoom in on the map where the existing geofence is located. A pin is now visible on the screen.
  3. Now your geofence is highlighted, the pin is in the exact place and a circle shows your default area.
  4. Click on the pin and then click on the pen to edit.
  5. Now you can rename and adjust your settings. You can also move the area of ​​your geofence with the pin and choose whether to resize the area. In the same step, you can confirm your new settings or delete your geofence completely

How do I set up a geofence?

  1. iOS: go to the menu and click on “more”. Android: tap the menu at the top left.
  2. Click on “manage geofence”.
  3. Activate the function by clicking the slider at the top right.
  4. Click on the “+” icon at the bottom left to add a new geofence.
  5. Navigate with two fingers and mark the area you want for your geofence. Choose a name.
  6. Choose the action you wish for to happen when you enter the selected area.
  7. Choose the action you wish for to happen when you leave the selected area.
  8. Choose whether your geofence should be activated or only at specific times.
  9. Now you’re all set!