operating status information

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6 days ago
All systems up and running again since yesterday. We have been monitoring since then, everything is working as expected. #ok
1 week ago
We're experiencing problems with Telldus Live!, we're investigating.
3 weeks ago
Network disturbance at hosting provider yesterday evening was just during a short period of time. Later it was reported to work as normal again. #ok
3 weeks ago
Hosting provider reports network disturbance
4 weeks ago
All affected servers are now moved to an other datacenter and running on full capacity. We are still monitoring the situation. #ok
4 weeks ago
Problem for some users logging in to Telldus Live!, we are investigating

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Telldus

Telldus is a Swedish brand for people who wants to live their life smarter.
Telldus
Telldus2 weeks ago
Nu öppnar mässan, vi är redo! Välkomna till vår monter A 31:31 på Hem, villa & bostadsrätt på Stockholmsmässan i Älvsjö! #telldus #tellduslivesmarter #hemochvilla #hemvillaochbostadsrätt
Telldus
Telldus2 weeks ago
Besök Telldus på Hem & Villa!
Mässan Hem, Villa & Bostadsrätt äger rum den 11-14 oktober på Stockholmsmässan i Älvsjö. Telldus finns på plats i monter A 31:31, besök oss gärna för en pratstund och bra priser på utvalda produkter! #tellduslivesmarter #telldus #hemochvilla #hemvillaochbostadsrätt
Telldus
Telldus3 weeks ago
Dear customers,

Regarding recent connection problems that started on Tuesday we would first like to say that everything is now fully working again. We noticed the issues just before noon on Tuesday and directly put all efforts towards solving the issue. More or less the entire day from that point was spent trying to troubleshoot and resolve this.

Our servers are located on several data centers to minimize the impact if one data center is experiencing problems. Unfortunately, this time, the monitoring systems did not detect any problems with the servers which is also the reason that it took some time to make the connection to that specific data center. Late Tuesday night we moved our servers to another data center which made the service available again.

On Wednesday we received a call from our hosting provider who takes full responsibility for the issues. During a network update in one of their data centers some ports were blocked, which affected the traffic to our servers. Only a few of their customers were affected, unfortunately Telldus was one of them. It took a while for them to locate the network issue and resolve it and they are still in the process of analyzing the reason behind it. After that process they will take measures to change routines to avoid this kind of issues in the future.

Availability is top priority for us and we are continuously working on solutions to improve that even further. Specifically in this case we will investigate why our monitoring systems did not detect this particular issue.

This is a quote from our hosting provider (in Swedish):
"I samband med en uppdatering av nätverksfunktionalitet i ett av våra datacenter så blockerades trafik på en standard port för virtuella nätverk. I vår riskbedömning inför uppdateringen hade vi inte noterat att det här var en känd risk, vi kan inte se någon rimlig anledning till varför den här spärren existerar så hanterar vi det som en bugg i mjukvaran och arbetar med vår leverantör för att reda ut det. Analysen kring varför det här hände är inte klar så kan vi inte dra några större slutsatser ännu. Felet var svårt att lokalisera eftersom det drabbade ett fåtal kunder. Vi jobbar på att reda ut hur vi kan förändra våra rutiner för att kunna identifiera liknande problem snabbare i framtiden."
Telldus
Telldus2 months ago
We're experiencing problems with Telldus Live! at the moment, we're investigating.
Telldus
Telldus2 months ago
Saknar du ett enkelt sätt att styra Z-Wave-enheter direkt utan att behöva plocka fram mobilen? Eller vill du ha en smidig knapp för att aktivera en speciell scen i Telldus Live! med utvalda enheter, till exempel när du kommer hem eller ska gå och lägga dig? Bara fantasin sätter gränserna. Vi har nu Hank Scene Controller i vår webbshop till ett riktigt bra pris!
https://telldus.com/se/produkt/fjarrkontroll-hank-1-knapp-z-wave/
Telldus
Telldus3 months ago
Oh, sweet summer! There are still many who are on vacation and our offer for Premium subscription for Telldus Live! continues! Be sure to sign Premium now and you will get 3 months extra when purchasing 12 months. Maybe combine it with a temp sensor or pool thermometer so you can get sms when the air and water temperatures are right for a swim? You can even extend Premium before your current period expired. The period will simply be added to your existing subscription so no time is lost.
http://telld.us/premium 🏠☀️🤓💎