FAQ

Press the sensors in the app. To see the current energy consumption, press the icon to the right of the name of your energy plug.

To see historical energy consumption, press the name of your energy plug. Then press history and select the dates for the period you want to read.

Press the icon more at the bottom right of the menu. Press change or add account and then select add account.

Choose whether you want to add an existing account or create a new one. To return to your previous account, repeat the same steps.

On iOS, tap More in the menu, then Manage gateways, and then on the gateway you want to move. On Android, open the menu and tap on the gateway you want to move.

Tap on Administration, enter the email address of the account to which the gateway will be moved, and tap Transfer. An email will be sent to the user and the gateway, devices, and schedules will be moved to the specified account.

Press the handle gateways and zoom in on the map where your existing Geofence is located. When the pin is visible on the screen, the area is marked.

Click on the pin and then on the pencil. There you can change the name, adjust settings, move the area, and resize it. You can also confirm the new settings or completely remove your Geofence.

On iOS, go to the menu and tap on more. On Android, tap the menu at the top left. Then tap on manage geofence and activate the feature using the toggle at the top right.

Tap the plus icon at the bottom left, mark the desired area with two fingers, choose a name, and set what should happen when you enter or leave the area. Choose whether your Geofence should always be active or only at specific times.

Start by checking the history of your devices. Also, make sure that the time zone is set correctly. If it is not, you need to set it manually to Europe/Stockholm.

If the time zone is correct, you can also check that the position is right. The position controls the times for sunrise and sunset in schedules and events.

Feel free to read the guide here: Set time zone and position.

First, ensure that your TellStick is correctly set up with the manual time zone and geographical location. Then go to the Telldus app or live.telldus.com and select schedule or scheduling.

Choose which device you want to schedule, whether it should be turned off or on, and if it should occur after sunrise or sunset. You can also select a delay and which days the schedule should apply.

See the guide here: Schedule according to sunrise and sunset.

Log in via the Telldus app or live.telldus.com and select schedule or scheduling. Choose which device you want to schedule and whether the device should be turned off or on.

Select the time or whether the action should occur after sunrise or sunset. Then choose which days the schedule should apply, review that everything is correct, and click approve.

You can also follow the guide here: Scheduling in Telldus Live.

Follow the steps in the guide and you'll be up and running in no time: Create events.

Right now we have two apps - Telldus Live! for primary TellStick users and the Telldus app for the future.
You can find both on Google Play Store or Apple App Store.

If you want to control multiple devices with one click, you can create a group. Currently, this is done via live.telldus.com under control devices.

See the guide here: Create groups.

To reset your password, go to login.telldus.com/user/forgotPassword, enter your email address, and click on reset password. Within a few minutes, you will receive an email with a link where you can choose a new password.

If you want to change your password while logged in, you can do it via live.telldus.com or in the app under more, user profile, and change password.

First, check that the email hasn't ended up in the spam folder. If you can't find it there and are sure you entered the correct email address, you can contact our support at support.telldus.com or email support@telldus.se.

Yes. On live.telldus.com you can do this via manage locations, where you can add more than one TellStick to the same account.

In the mobile app, you can find this under user profile and manage gateways. For premium users, there is also the option to manage multiple accounts via the app.

Telldus Live is our app and cloud service where you control and configure your devices.

As a premium customer, you receive several benefits, such as the opportunity to test new products that are about to be launched, generous discount codes, and advantageous offers. You can read more at telldus.com/pages/premium/.

The new Telldus app works with our current generation of gateways and hubs:

Compatible devices

• TellStick Net v2
• TellStick ZNet
• TellStick ZNet Lite v2
• TellStick ZNet Lite v1
• hub 1
• hub 2
• TellStick Flow

Not compatible

• TellStick (the original USB stick)
• TellStick Net
• TellStick Duo

Why is TellStick Net not supported?

TellStick, TellStick Net, and TellStick Duo were discontinued over 10 years ago and have been phased-out products since then. They are built on a significantly older hardware platform that the new app simply cannot communicate with correctly. We have conducted upgrade campaigns over the years to help users transition to newer hardware, and the new app is a natural next step — it is built for the current and next generation of devices.

What should I do if I have a TellStick Net?

You can continue to use your TellStick Net with Telldus Live!, our established service, just like before. If you want to switch to the new app, you need to upgrade to one of the compatible devices above.

Go to your Telldus Live account, click Profile and then click the Update your card information button.

Please note that if you have canceled your account, you cannot update your card information. If you have changed the email address on your Telldus Live account, contact support so they can update your account with the payment provider before you update your card information.

You can sign up for 12 months directly in Telldus Live when using a browser.

You need to manually activate your schedules and events after becoming a Premium user.

Yes, there is no change there. Keep in mind that the plugin is a beta function and we cannot guarantee full functionality.

Yes, if you are a Premium user.

No, this is only a Premium feature from now on.

That is ok. You can still be a Basic user and control ON/OFF manually. However, schedules and events will not work.

No, they will not be removed, only inactivated. When you become a Premium user you need to manually activate them again.

Yes, the local API works for Basic users.

It is the same price for all our users around the world.

It is easy. Follow the guide here: Connect Telldus with Google Home.

Go to your devices in the Telldus app. The feature only works for premium users with iOS.

Press the device for which you want to create a Siri shortcut, go to Settings and then Manage Siri Shortcuts. For example, choose to turn the device on, tap Add Shortcut to Siri, give the shortcut a name, and save.

Repeat the steps if you also want to create a shortcut to turn off the device. You can then use the shortcut via the home screen or with a Siri voice command from iPhone, iPad, or Apple Watch.

This is easiest done by following the specific manual included in the packaging or found under the Manuals tab on the product page.

It may vary between products, but generally you select the device in the app, go to settings, and choose to exclude the product. Then click three times on the device to exclude it.

Start by seeing how your TellStick lights up in the guide here: TellStick LED guide.

Then restart your router. If that doesn't help, you can restart your TellStick, try a different network cable, and change the network port. If the problem persists, you can try connecting the TellStick to another router to rule out that the fault lies with the router.

If it still doesn't work, you are warmly welcome to contact us at support.telldus.com or support@telldus.com.

For TellStick ZNet lite v1 and v2, you can have up to 232 Z-Wave products. For 433 MHz, the number is unlimited.

You can have a maximum of 8 thermometers of Telldus brand per TellStick gateway. If you want more, you can use thermometers from other brands that can be connected. If you have a very large number of Z-Wave devices, it may affect how many 433 MHz products you can have.

For hub 1, you can have a maximum of 200 Zigbee devices.

Log in to your account at live.telldus.com and click on manage locations. Select the TellStick you want to transfer, click on change settings, and then administration.

Enter the new owner's account. The Telldus Live account must be created and verified. Then click on transfer. The transfer must be verified via the email address you provided.

We recommend that you follow the steps in the guide.

Keep in mind that the sensors need to be renamed when they appear on your new TellStick. Previous events also need to be reselected on the devices where you set triggers, conditions, and actions.

Z-Wave devices must first be excluded from the old TellStick and then included on the new one, as the devices can only be included on one TellStick at a time.

You can improve the range of your TellStick ZNet Lite v1/v2 by using multiple Z-Wave products that together create a mesh network between the devices.

All Z-Wave devices that are not battery-powered can repeat the signal. The more you have, the better range and reliability you will get. It is also possible to purchase an extender.

For 433 MHz products, it is not possible to extend the signal in the same way. If this creates problems, we recommend using Z-Wave products with TellStick.

It updates automatically. There is nothing you need to worry about.

Yes. With Telldus you can control your devices from anywhere in the world. For example, if you remember that you forgot to turn off the lights, you can do it directly from your mobile.

The way your TellStick blinks can depend on several things and also depends on which TellStick you have. You can read more in the guide here: TellStick LED guide.

If you do not get help through the guide, customer service is readily available at support.telldus.com or via support@telldus.com.

Do you have a hub 1 or hub 2?
Connect the power cable and ethernet cable, download the Telldus app and create an account, press "Add hub" then use the activation code found on the back.

Do you have a TellStick?
Connect your TellStick with the cables included. Then create an account at live.telldus.com. Once the account is created, activate your TellStick by following the guide step by step.

TellStick uses Z-Wave and 433 MHz.

Yes, you need a TellStick to be able to use Telldus devices and features. The exception is the lights from Smartline Flow, which are standalone and controlled via Bluetooth. They are controlled through the Telldus app just like other products.

On each product page, you will find the product's technical specifications and manuals. The starter package includes manuals and technical specifications for each product included in the package. This can be found under the tabs Technical Specification and Manuals.

See the full list here: What is compatible with hub 1?

You can connect and control your devices via hub 2 and the Telldus app without Premium. To create automations – schedules, events, geofences, and notifications – Telldus Premium is required. Premium costs €25/year or €3/month.

Local control of devices over the network works without the internet. Remote control from the mobile and push notifications require both you and hub 2 to have an internet connection.

Yes. The hub 2 supports Zigbee 3.0 and works with devices from IKEA, Osram, frient, and many other manufacturers.

No. Hub 2 is built for Matter, Zigbee, and Bluetooth. If you have 433 MHz or Z-Wave devices, you need to keep your existing TellStick or ZNet.

Yes. Hub 2 is Matter-ready and supports both Matter over Thread (with built-in Thread border router) and Matter over Wi-Fi.

Thread is a wireless network for smart home devices, and a border router is what connects the Thread network to your regular network. With a built-in Thread border router, you don't need any extra device to use Matter over Thread.

hub 2's Bluetooth 5.0 LE is intended for Telldus's own BLE devices (formerly Smartline Flow). Other Bluetooth products are not supported.

No. Log in to your Klarna account, click on the relevant invoice, and select report return. The invoice will be frozen until we have processed your return. Once the return is processed, you will receive an email from Klarna and the invoice will be updated or credited.

When we have received, registered, and approved your return or complaint, we will issue a refund to the account that was used at the time of the order. The money is expected to be available in the account within 3-5 days.

Unfortunately, it is not possible as we do not support this in our systems.

Contact us at hello@telldus.se and include your order number in the email, and we will review what went wrong.

Yes, all products controlled via a TellStick work with Google Assistant. For example, if you have a smart thermometer at home, you can ask your voice assistant what the temperature is and get an answer right away.

No, Telldus unfortunately does not work with Apple HomeKit at the moment.

Smartline Flow products are compatible with the Telldus Flow app. After Telldus took over the Smartline Flow series, users who previously used the Smartline Flow app were encouraged to switch to the Telldus Flow app to continue controlling their devices.

This means you can manage your Smartline Flow products smoothly via the Telldus Flow app.

Telldus is compatible with many companies and manufacturers. To see which ones have been tested and confirmed as compatible with Telldus, you can go to live.telldus.com/help/compatibility.

TellStick works with both Z-Wave and 433 MHz.