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Delivery and returns

Delivery

We deliver with DHL and the orders are shipped on weekdays Monday-Thursday.

Cancellation/Change your order

Please contact our customer service as soon as possible if you need to change or cancel your order. As we strive to send your order as soon as possible, it is unfortunately not always possible to adjust changes in the order after you have placed it.

Delivery time

Within Sweden: 2-4 working days

Order confirmation

After placing your order, you will receive an order confirmation to your e-mail address. Your order confirmation also serves as a receipt. If you haven’t received an order confirmation, you have probably entered the wrong e-mail address. Please contact our customer service at support@telldus.se if you have any questions.

Returns

You have the right to return your product within 14 days of receiving your order. The package includes a leaflet with instructions on how to proceed. We ask you to ensure that your product is in the same condition as received. If possible, use the same packaging in which you received your order.

Return address:
Proove AB
Attn. Return Telldus
Kabelvägen 7
311 50 Falkenberg, Sweden


Please note that the customer is responsible for the return cost.

Refund

Once we have received, registered and approved your return / complaint, we will make a refund to the account you used at the time of ordering. The money is then estimated to be in your account within 3-5 working days.