Delivery and returns
We deliver with DHL and the orders are shipped on weekdays Monday-Thursday.
Cancellation/Change your order
Please contact our customer service as soon as possible if you need to change or cancel your order. As we strive to send your order as soon as possible, it is unfortunately not always possible to adjust changes in the order after you have placed it.
Within Sweden: 2-4 working days.
Within Finland and Germany: 5-7 working days.
After placing your order, you will receive an order confirmation to your e-mail address. Your order confirmation also serves as a receipt. If you haven’t received an order confirmation, you have probably entered the wrong e-mail address. Please contact our customer service at email@example.com if you have any questions.
You have the right to return your product within 14 days of receiving your order. The package includes a leaflet with instructions on how to proceed. We ask you to ensure that your product is in the same condition as received. If possible, use the same packaging in which you received your order.
Attn. Return Telldus
311 50 Falkenberg, Sweden
Please note that the customer is responsible for the return cost.
Once we have received, registered and approved your return / complaint, we will make a refund to the account you used at the time of ordering. The money is then estimated to be in your account within 3-5 working days.