No products in the cart.

View cart

FAQ – Smart lighting

Smart lighting – Smartline Flow

a

What distinguishes the Smartline lamps from other systems with smart lighting?

What makes the lamps unique is the simplicity and the fact that you do not need extra gadgets to make the lighting work. The lighting is controlled by Bluetooth and allows you to control the lights completely via your phone. You can of course continue to use your regular switch to turn the lamp on and off if you prefer.

a

What is Smartline Flow?

Smartline Flow is an external concept for smart lighting, but which will be compatible with Telldus in the near future. The focus of the lamps is on making it feel easy to get a smart home, no matter how technically savvy you are. The light sources are completely controlled via Bluetooth and installed with two simple steps via the Smartline app. Choose whether you want to control the lights with your phone or using a remote control. You can also choose to turn on and off the lighting using the timer function.

a

My lights turn on and off for no reason. What’s wrong?

This can depend on two reasons.

1. You have not added your light sources to the app. This means that the reception of the lamps is open and can be controlled by other users within range who also have the remote control.

2. The second reason may be that you have added a timer for the lamp. Go into the app and see what hours you have set and turn off those that are not needed.

a

My lights don’t turn on. Have I done something wrong?

First, make sure the power switch is on. It may seem obvious, but it’s a common thing to miss.

Do you have a cord for the plug? Check that it is properly inserted. If it still does not work, contact us via support@telldus.se.

a

How do I install Smartline Flow?

Insert the lamp in the luminaire, download the Smartline app and then add the light source.

a

How do I reset the remote control?

To reset the remote control, you need to hold down the reset button on the back of the control for about 4 seconds. The lamp on the front of the control should then flash twice. Press the reset button briefly. The diode should then start flashing slowly to show that it is in “pairing mode”. You therefore need to press the reset button twice. The first time for 4 seconds, the second time for 1 second.

a

Can I use the lighting outdoors?

As the lamps are not approved for outdoor use, we do not recommend this.

a

Do I need to create an account?

No, you don’t need an account to use the Smartline lightning.

a

Is Smartline Flow compatible with the Telldus system?

The lamps from Smartline Flow are currently completely independent and are controlled via Bluetooth. However, they will soon be compatible with Telldus system, which means that you will then be able to control the lights via the Telldus app like all other products.

a

Are the lamps compatible with my voice assistant or other smart lighting systems?

As for now, Smartline Flow is not compatible with other systems.

Smartline app

a

What’s a scene and how do I set the function?

By creating a scene, you can, for example, set the lights in the living room to dim down to a certain percentage when you are watching a movie. This means that you can easily press on your saved group and the lights are then adapted to your settings. Check out our step-by-step guide!

a

Do I have to use the app?

No. You can buy Smartline’s remote control that allows you to turn on, off and dim with one click.

a

How do I set the timer function in the app?

All you have to do is go to “timers”, then press “+” to add a timer to a specific light source or smart plug. Give the timer a name and set the time you want the lamp to turn on or off.

Click on any of the following links to see how easy it is to timer on your lighting or on your smart plug.

a

Can several family members use the same account?

Yes, by using the Home Sharing function, you can share your devices with the other family members. To do this, the recipient must have the latest version of the Smartline app. In the menu, the sender chooses to share the devices and then enters a code. For iOS users, the easiest way to share is via Airdrop, otherwise via a link sent by email. The recipient then enters the same code and then it’s done! Click here to see how to share your lights step by step.

a

How do I adjust multiple lights at once?

By using the group function, you can sync several lights in your home. In this way, you can make all smart lamps act in the same way, which is good if, for example, you have several spotlights in one lamp. To see how to set up step by step, click here!

a

How do I setup my Tellstick Flow?

  1. Download the Telldus Flow app.
  2. Launched the Telldus Flow app.
  3. Power up the TellStick Flow. You shall shortly see red lights flashing on the TellStick Flow, indicating it is ready to be added.
  4. Log-in to your existing account if you’re already using Telldus, or register a new one if not.
  5. You can optionally add Smartline Flow lights, plugs or sensors by clicking on “+” and then “add light” or “add plug”.
  6. Click on “+” and then “add TellStick Flow”.
  7. A camera window opens automatically.
  8. Aim the camera at the QR code printed on the back of the TellStick Flow.
  9. You will be asked to choose a Wi-Fi network and enter the Wi-Fi password. If you have accidentally entered the wrong information and click next, follow the procedure to Reset the TellStick Flow and start from step 6 again.