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What does it mean to be a premium customer?

Being a premium user at Telldus gives you several benefits, such as testing new products to be launched, generous discount codes and exclusive offers. You can read more about the benefits you get as a premium customer by clicking here!

How do I connect Telldus devices with Amazon Alexa?

  1. Go to: https://www.amazon.com/Telldus-Technologies/dp/B075Z5DJGV
  2. Click on “sign in”.
  3. Log in to your Amazon account.
  4. Click on “enable”.
  5. Log in to your Telldus account.
  6. Read the terms and conditions and then accept.
  7. Close the tab. Click on “discover devices” to share your Telldus devices with Amazon Alexa.
  8. You will now see a list of your devices connected to your Telldus account. Here you can also choose to remove devices you do not want to control with Amazon Alexa.
  9. Download the Amazon Alexa app to your smartphone and log in.
  10. All devices are now visible under “devices”.
  11. You can now talk to your Amazon Alexa speaker and give voice commands to control your devices.

How do I exclude a device?

The easiest way to do this is to follow the specific manual that comes in the package, or under the tab “manuals” on the product in our web shop. It usually differs slightly depending on the product, but in general it works as follows: Select the device you want to exclude in the app and then go to settings where you can choose to exclude the product.

Then click 3 times on the device to exclude it.

Can I improve the range of my TellStick?

You can improve the range of your TellStick ZNet Light V1 / V2 by having several Z-Wave products, which together create a mesh network between the devices. All non-battery-powered Z-Wave devices can repeat the signal. The more you have the better range and reliability you get. It is also possible to buy an extender. For the 433MHz products, it is unfortunately not possible to extend the signal. If this creates a problem for you, we recommend that you use Z-Wave products with the associated TellStick.

How do I install the hub?

Connect your TellStick with the included cables. Create an account at live.telldus.com. Once you have done this, you only need to activate your TellStick. You do this easily by following the guide which you will find here!

How do I add a device?

It depends on the product. The easiest way to do this is to follow the specific manual that comes with the package. If you do not find the manual, you can easily find it on our website under the tab “Manual” on the product page.

In the following links you will find two guides that show you how to generally add them with a manual for each device: 433MHz or Z-Wave.

How many devices can I include in my gateway/hub?

For Z-Wave products, the limit is up to 232 devices. The 433MHz has no limit. Also note that you can have a maximum of 8 thermometers (made by Telldus) per TellStick. If you want more, you can buy thermometers from other brands that can be connected. If you have many different Z-Wave devices, the maximum number for how many 433MHz products you can have decreases.

How do I reset a device?

It depends on the product. The easiest way is to follow the manual for each specific device. You always get the manual in the package, but you can also find it on the web and the product page, under the tab “manuals”.