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How do I create an event for the engine heater on my car?

  1. Log in to your account.
  2. Click on “trigger events” in the menu.
  3. Click on “+ create new event”.
  4. Choose a name for the event and click on “create”.
  5. Your event is now created in the list.
  6. Drag the engine heater icon to triggers.
  7. Select departure time.
  8. Choose which thermometer you want to read the outdoor temperature (if you have several).
  9. Below actions in the same event, pull up the unit to which your engine heater is connected.

(All the steps need to be done in the desktop)

I want to hand over my TellStick to another user. What should I do?

Log in to your account via live.telldus.com and click on “manage locations”. Select the TellStick you want to transfer. Click “change Settings” and then “Administration” and enter the new owner’s account (Telldus Live account must be created and verified). Finally, click on “upload”. Verification must then be done at the email address you provided in order to be transferred to the TellStick.

Can I control my devices no matter where I am?

Yes, you can! The great thing about Telldus is that you can control your devices from exactly where in the world you want. So, if you are on your way to work and find that you forgot to turn off the lights, you can do so from your phone.

What should I do if my TellStick goes offline?

Start by checking what the light on your TellStick indicates by clicking here.

Proceed to the following steps: Restart your router. If this doesn’t work, try to restart your TellStick. If this doesn’t help, you should also try changing the network cable and changing the network port that the TellStick cable is in. If this doesn’t help, you should try connecting your TellStick to another router, such as a friend or neighbor, to rule out the problem. If the result is the same, you are more than welcome to contact us at support@telldus.se.

Where do I find manuals and technical specifications for the products?

On each product page you can find the product’s technical specifications and manuals. In our starter packs you will find manuals and technical specifications for each product included in the package. You will find this under the tabs called Technical Specification and Manuals.