First, make sure the power switch is on. It may seem obvious, but it’s a common thing to miss.

Do you have a cord for the plug? Check that it is properly inserted. If it still does not work, contact us via support@telldus.se.

This can depend on two reasons.

1. You have not added your light sources to the app. This means that the reception of the lamps is open and can be controlled by other users within range who also have the remote control.

2. The second reason may be that you have added a timer for the lamp. Go into the app and see what hours you have set and turn off those that are not needed.

Smartline Flow is an external concept for smart lighting, but which will be compatible with Telldus in the near future. The focus of the lamps is on making it feel easy to get a smart home, no matter how technically savvy you are. The light sources are completely controlled via Bluetooth and installed with two simple steps via the Smartline app. Choose whether you want to control the lights with your phone or using a remote control. You can also choose to turn on and off the lighting using the timer function.

What makes the lamps unique is the simplicity and the fact that you do not need extra gadgets to make the lighting work. The lighting is controlled by Bluetooth and allows you to control the lights completely via your phone. You can of course continue to use your regular switch to turn the lamp on and off if you prefer.

Click on this link and enter your e-mail address. Then press “reset password”. Within a couple of minutes, you will receive an email where you will click on the link and choose a new password. Check your spam if you do not find the email in your inbox.

If you want to change your password, you can do so when you are logged in to live.telldus.com or via our app by clicking on “more”, “user profile” and then “change password”.

Log in to your Telldus account via the Telldus app or live.telldus.com. Select “schedule / scheduling”. Then select which device you want to schedule and whether to turn the device off or on. Choose a time or whether it should take place after sunrise and sunset. Then select which days this should occur if you want different settings for different days. Review your scheduling to match and click “approve”. You can also follow this guide.

Make sure your TellStick is set up correctly with the manually set time zone and geographical location. You can follow this guide.

Log in to your Telldus account via the Telldus app or live.telldus.com. Select “schedule / scheduling”. Then select which device you want to schedule and whether the device should be turned off or on. Choose whether it should take place after the sun rises or sets. You can choose if you want it to take place with a time delay, otherwise you can choose which days it should occur. Review your scheduling to match and click “approve”. Do not forget to set both for sunrise and sunset. Use this guide to see how it’s done.

Click on the following links for the operating system or phone you have: Android, iPhone and Huawei.

1. Press the “more” icon at the bottom right of the menu.
2. Click on “change or add account”.
3. Click on “add account”.
4. Choose whether to add an existing account or create a new one.
5. Add existing account: log in with email address and password.
6. To return to your previous account, repeat steps 1-2.

1. Click on “sensors”.
2. To see current energy consumption: click on the icon to the right of the name of your power plug.
3. To see historical energy consumption: click on the name of your energy plug. Then click on “history” and select the dates for the period you want to read.