1. iOS: Click on “More” in the menu, then click on “Manage gateways” and choose the gateway you want to move.
2. Android: Open the menu, click on the gateway you want to move.
3. Click on “Administration” in the menu.
4. Enter the e-mail address of the account to which you want to move the current gateway, then click on “Transfer”.
5. An email is now sent to the user. Gateways, devices, and schedules will be moved to the specified account.

1. Click on “manage geofence”.
2. Zoom in on the map where the existing geofence is located. A pin is now visible on the screen.
3. Now your geofence is highlighted, the pin is in the exact place and a circle shows your default area.
4. Click on the pin and then click on the pen to edit.
5. Now you can rename and adjust your settings. You can also move the area of ​​your geofence with the pin and choose whether to resize the area. In the same step, you can confirm your new settings or delete your geofence completely

1. iOS: go to the menu and click on “more”. Android: tap the menu at the top left.
2. Click on “manage geofence”.
3. Activate the function by clicking the slider at the top right.
4. Click on the “+” icon at the bottom left to add a new geofence.
5. Navigate with two fingers and mark the area you want for your geofence. Choose a name.
6. Choose the action you wish for to happen when you enter the selected area.
7. Choose the action you wish for to happen when you leave the selected area.
8. Choose whether your geofence should be activated or only at specific times.
9. Now you’re all set!

1. Go to your devices in the Telldus app. Note that the feature only works for you as a premium user with iOS.
2. Click on the specific device that you want to add as a Siri shortcut.
3. Go to “settings”.
4. Click on “manage Siri setting”.
5. Select when you want the device to go on, for example.
6. Click on “add shortcut to Siri”.
7. Name the shortcut and click on “Add to Siri”.
8. Repeat step 5–7 and select when you want the device to go off, for example.
9. Open the “Shortcuts” app on your iOS device.
10. Click on the symbol with the three dots on the shortcut you just created.
11. Optional: Disable “Show while driving”.
12. Optional: Click on the symbol with the three dots to;
    a) Rename the shortcut.
    b) Enable display on an Apple Watch.
    c) Add the shortcut to your home screen.
13. Done!

Now you can use the shortcut by tapping the icon via the home screen or via the Siri voice command from your iPhone, iPad or Apple Watch.

Do you want to be able to control several of your devices with one click? Then you can create a group instead. Currently you have to do this on live.telldus.com below “check devices”. See our guide on how to proceed here!

Follow the steps by clicking on this link.

First, check the email so it hasn’t ended up in the spam inbox. If that’s not the case, and if you are sure that you have entered the correct email address, you can contact our support via support.telldus.com or email support@telldus.se.

Yes, you can! At live.telldus.com you can do this via “manage locations” where you can add more than one TellStick to the same account. If you are using your phone, you will find this under your user profile and “manage gateways”. If you are a premium user, there is also an option to manage multiple accounts via the app.

Start by checking your device history. Is your time zone set correctly? If not, you need to set this manually. This is because your automatic time zone is based on your ISP settings. If the settings are correct, you may also need to check that your position is correct. This is because it determines the times of the sun’s rising and setting in schedules and events. Read our guide on how to make the settings here!

Telldus Live is our app and cloud service where you control and make all settings for your devices.